Xbox Problems - Warranty And Scratched Discs
THE PROBLEM WITH YOUR WARRANTY
Microsoft offers a limited 1-year warranty on Xbox 360 systems that have been purchased or repaired within the last year. This means that, provided that you keep your original information at the time of purchase or repair, you can send an Xbox 360 back to Microsoft for a repair. However, this warranty only covers specific problems, and is void if your Xbox 360 seems to have been opened, damaged, or tampered with.
Recently, Microsoft has announced that they are extending an additional 3 year warranty to all Xbox 360 systems, but only those systems that are experiencing the "General Hardware Failure" error will be repaired for free. All consoles experiencing other problems will be subject to additional charges, and only be covered by the limited 1-year warranty.
Even if your Xbox 360 is still under warranty, sending your console back to Microsoft can take a significant amount of time. It may be up to two months before you receive your repaired console, and many repaired consoles can fail again soon after maintenance is performed. This could mean another two months, before receiving a console that may or may not work properly for a long period of time.
SCRATCHED DISCS
A problem that has been encountered by many Xbox 360 owners is that the console will scratch the game discs during operation, eventually resulting in the game discs becoming unusable. This is most commonly caused by an improperly manufactured disc tray on your Xbox 360, which does not secure the game disc during operation. This problem can occasionally be fixed on your own, with the assistance of an online step-by-step guide. The damaged game disc may be replaced by the company that you purchased it from, which usually requires that you still have the original receipt.
